Patient Experience
My 8-year-old son had a high fever that wouldn't break, and I was terrified. Dr. Shah at Lilavati was so calm with him, explaining everything in a way a kid could understand. He didn't just treat the fever; he figured out the root cause, a stubborn infection, and laid out a clear plan. I cried from relief in the waiting room after. He made my scared little boy feel brave.
When my elderly mother was admitted, we were a mess of questions. Dr. Chetan Shah was the only one who took the time to sit with us in the family lounge, drawing diagrams on a notepad to explain her condition. He gave us his direct number for updates, which meant the world when we were stuck in traffic. He treated us like partners in her care, not just visitors.
Look, I hate hospitals. Went to Dr. Shah for a general check-up 'cause my wife made me. Parking at Lilavati was a nightmare, but the doc was worth it. No fluff, straight talk. Told me what was fine, what needed work, and how to fix it. Got the sense he actually listens. Would go back.
It started with just feeling run-down for months. My local GP kept saying it was stress. At Lilavati, Dr. Shah listened to the whole saga, asked questions others hadn't. He ordered specific tests and found a vitamin deficiency that was throwing my whole system off. The treatment was simple, but getting someone to look properly was the hard part. I remember the nurse was running late that day, so he had extra time to chat, and that's when he pieced it together. I've got my energy back now.