Patient Experience
My 8-year-old son had a high fever that wouldn't break, and I was terrified. Dr. Ugra at Lilavati saw us quickly, even though the waiting area was packed. He didn't just talk to me; he got down on my son's level, explained everything in a way a kid could understand, and made him laugh. The treatment plan was clear, and he called the next day himself to check in. I cried from relief after we left.
When my elderly father was admitted, we were all scared and confused. Dr. Ugra was the first doctor who actually took the time to sit with our whole family in the waiting room. He drew diagrams on a notepad to explain what was happening, answered every single one of my brother's anxious questions, and gave us his direct number. He treated my dad with such respect and kept us in the loop at every single step. We felt like we had a partner, not just a doctor.
Had a weird stomach issue for weeks. Saw Dr. Ugra. He listened, didn't rush me, figured it out. Got the right meds. Feeling much better now. Simple as that.
It started with just feeling run-down, but then the night sweats began. I went to three different local clinics, and each one gave me a different antibiotic. Nothing worked. By the time I got to Lilavati, I was convinced it was something serious. Dr. Ugra spent nearly 45 minutes with me on the first visit, just going over my entire history. He ordered one specific test the others hadn'tturned out to be a tricky bacterial infection. The parking lot was a nightmare, and I did wait a bit past my appointment time, but honestly, after weeks of fear, that hour with him was the first time I felt someone was actually putting the pieces together. He followed up twice to make sure the treatment was working.