Patient Experience
I'd been to a couple of doctors for this weird fatigue and joint pain. Everyone said it was stress. Dr. Shah actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty rare. She explained it all on a notepad, drew little diagrams. I was scared, but she laid out a clear plan. I'm on the mend now, and I honestly think she's the only one who would have figured it out.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Shah's team made it so straightforward. The whole thing was over in what felt like twenty minutes. She checked in afterwards, the stitches were neat, and recovery was exactly as she said it would be. No drama, just good, clean work.
Parking at Lilavati is always a mission, I got there flustered. But from the front desk to the nurses in Dr. Shah's clinic, everyone was calm and kind. The place is busy but doesn't feel chaotic. One nurse saw I was anxious and just offered me a glass of water while I waited. It's those small things. Dr. Shah runs a tight ship, and it shows in how her team operates.
Look, I don't really like doctors. I get awkward. But Dr. Shah has this way of talking that just puts you at ease. She doesn't rush. She sat down, asked about my work, and then got into the health stuff. When she explained my options, it felt like a conversation, not a lecture. I didn't feel judged, even when I admitted I hadn't been following previous advice. She just reset the plan with me.