Patient Experience
My 8-year-old son had a high fever that wouldn't break, and I was terrified. We saw Dr. Menon at Apollo. He didn't just talk to me; he got down on my son's level, explained everything in a way a kid could understand, and even made him laugh. The waiting room was packed, but once we were in, he gave us all the time we needed. He called the next day to check in, which meant the world. My son is fine now, and actually asks when we can go see the 'nice doctor' again.
My elderly mother was admitted under Dr. Menon's care. What stood out was how he kept our whole family in the loop. He'd find me in the hallway or waiting area and give quick, clear updates without me having to chase him down. He never made us feel like we were bothering him, even with all our questions. He explained her condition and the treatment plan in simple terms we could all grasp. It took a huge weight off our shoulders during a really stressful time.
Had a weird stomach thing going on for weeks. Saw Dr. Menon. He listened, asked the right questions, ordered a couple of tests. Figured it out, got me on some meds. Fixed. No fuss, straight to the point. Parking at Apollo is always a nightmare, but the appointment itself was efficient.
I walked into Apollo Mumbai feeling like a bundle of vague symptoms—constant fatigue, some aches, just not myself. Dr. Nitin Menon was my last stop after a couple of other opinions that didn't help. He spent the first ten minutes just letting me talk, jotting notes. He remembered a small detail I mentioned about a recent trip. Instead of jumping to big tests, he suggested we rule out a few simpler things first. It turned out to be a vitamin deficiency that was easily corrected. The whole process felt like he was solving a puzzle with me, not just treating a chart. I left with a plan and, finally, some energy.