Patient Experience
For months, I was told my dizziness was just anxiety. Dr. Rashmi actually listened to my weird description of the room spinning when I turned my head in bed. She ordered a specific test no one else had, and it turned out to be something called BPPV. A simple head maneuver in her office fixed it. Just like that. She figured out what was wrong when everyone else shrugged.
I needed my tonsils out as an adult, which everyone said would be rough. I was pretty nervous about the recovery. The surgery itself at Nanavati Max was straightforward. Dr. Rashmi explained everything clearly beforehand, and the follow-up was good. Recovery wasn't fun, but it went exactly as she said it would. No surprises, which is what I wanted.
The whole experience was less stressful than I expected. The front desk helped me sort out my insurance papers without making me feel like an idiot. The waiting area was calm, even if I did have to wait a bit past my appointment time. When I finally saw Dr. Rashmi, she wasn't rushed. It felt like the whole place was set up to actually help patients, not just shuffle them through.
What I remember most is how Dr. Rashmi talked to my scared eight-year-old about his ear infection. She got down to his level, showed him the light on her scope, and called it a 'telescope for ears.' He went from hiding behind me to being fascinated. She has a real way with kids—and with worried parents. She made a potentially scary visit kind of fun for him.