Patient Experience
I'd been to a couple of doctors for this nagging fatigue and joint pain, and everyone just said it was stress. Dr. Rohini Bhatt actually listened to the whole, weird history. She ordered some specific tests others hadn't, and it turned out to be something pretty rare. She sat with me and my husband, drew a little diagram to explain it, and didn't rush us. At Apollo, the follow-up coordination with the specialist she referred me to was seamless. She just... figured it out when no one else did.
Had to get a minor cyst removed. Honestly, I was nervous about the whole 'hospital' thing. But Dr. Bhatt's team made it simple. The procedure itself was over in what felt like minutes. She checked in right after, and the nurse gave my wife very clear instructions for the bandage. Parking at Apollo was a nightmare that day, but the actual medical part was completely straightforward. No drama, just done well.
What stood out for me was the whole environment. From the front desk person who helped me reschedule when I was running late, to the nurse who could tell I was anxious and just chatted about the weather while taking my vitals. The place at Apollo felt calm. Dr. Bhatt was, of course, great, but it felt like a team effort. Even the person who cleaned the room gave a smile. It made a stressful check-up much easier to handle.
Look, I'm not great with doctors. I get curt and defensive. Dr. Bhatt has this way of disarming you. She didn't mind my blunt questions, answered them without any jargon, and even laughed at my terrible joke. She remembers small things – asked how my daughter's exams went. It doesn't feel like you're just a chart to her. You feel like a person she's helping, and that makes all the difference in actually following her advice.