Patient Experience
For months, I was just tired. Really tired. My local doctor ran some basic tests and said it was stress. Dr. Thanki was different. She actually listened to the whole history, asked about things I thought were unrelated, like some skin changes and a weird taste in my mouth. She ordered a very specific set of blood tests nobody else had. Turns out, it was a thyroid issue, but a complicated one that was masking something else. She explained it all with a diagram on her notepadno jargon. She didn't just give pills; she gave me a clear path forward.
I needed a minor cyst removed from my back. Honestly, I was more nervous about the hospital process than the surgery itself. Dr. Thanki's team had it down to a science. From the pre-op check where the nurse double-checked my name and procedure about three times (which I appreciated), to the surgery itself which felt like a quick nap, it was just... smooth. I was in and out the same day. The incision is healing perfectly. Sometimes, straightforward is exactly what you need.
Look, Lilavati is a big place and finding the clinic was a mission. I got turned around twice. But once I found the right floor, the receptionist saw I was flustered and just gave me a warm smile, said 'It happens to everyone,' and walked me to the waiting area. The whole section was calm, not like a typical busy hospital. Even the person who took my blood samples was really gentle and chatted about the rain to distract me. It made a long wait much easier.
My teenage son had a bad stomach bug and refused to see a doctor. Dr. Thanki won him over in about five minutes. She didn't talk down to him. She asked *him* the questions, joked about how miserable school is when you're sick, and explained what the virus was doing in a way that actually made him curious. He left feeling like he'd been to see a cool, knowledgeable aunt rather than a scary doctor. That's a real skill.