Patient Experience
When my dad was admitted, Dr. Zaveri was the one who actually explained things to us in a way that made sense. He didn't just talk to the chart. He'd pull up a chair, look us in the eye, and tell us straight what was happening and what the next steps were. The hospital's big and can feel impersonal, but he made us feel like we had someone in our corner. Even called my sister himself with an update when she couldn't be there.
Had my gallbladder out with Dr. Zaveri. Honestly, I was terrified of the pain after. But his team had a clear plan from the startwhat meds, when to get up and walk, what was normal soreness vs. a problem. The first walk to the bathroom was rough, but the nurses knew exactly how to help. Follow-up was clear too: here's what to eat, here's when to call. Felt managed, not just cut open and sent home.
Saw Dr. Zaveri for a hernia. Fixed it. No fuss. He listened, explained the options simply, and got it done. Parking at Lilavati is always a nightmare, but the actual care was straightforward. I'm back to work now.
My whole thing started with this nagging pain in my side that wouldn't quit. My GP sent me to Lilavati, and I got Dr. Zaveri. I was just another name on a list, I figured. First thing I noticed was he actually read my file before walking in. He asked about my job (I drive a rickshaw) and how the pain affected that. The surgery itself went fine, but what stuck with me was the morning after. It was really early, maybe 6 AM, and he was already doing rounds in a crisp shirt. He didn't just check the incision; he asked if I'd slept, reminded me to do the breathing exercises, and joked that the hospital tea wasn't great for recovery. It felt like he was just a good doctor doing his job, not putting on a show. That meant a lot.