Patient Experience
For months, I was just tired. Really tired. My local doctor ran tests but said it was stress. At Lilavati, Dr. Irniraya listened differently. He asked about things I thought were unrelated, like a weird rash I'd ignored. He connected dots I didn't see and ordered a specific blood panel. Turns out it was an autoimmune condition, not just 'stress.' He explained it all with a whiteboard in his office. Finally, we had a real answer and a plan.
I needed a minor cyst removed. Honestly, I was more nervous about the hospital experience than the surgery itself. Dr. Irniraya's team made it simple. The day of, everything was straightforwardcheck-in, prep, the procedure itself. He even joked with me as the anaesthesia kicked in. I was in and out in a few hours, and the follow-up was just a quick call to confirm the stitches were healing fine. It was exactly what you hope for: boring and problem-free.
Parking at Lilavati was a nightmare that day, completely full. I arrived flustered for my dad's appointment. But from the front desk to the nurse who took his vitals, everyone was calm and kind. The ward was quiet and clean, which helped settle my dad's nerves. When Dr. Irniraya came in, he was clearly in sync with his team; it felt like a well-coordinated effort, not just one doctor working alone. That support system makes a big difference.
My eight-year-old was terrified of doctors. Dr. Irniraya didn't just talk to me; he crouched down to her level and asked about her school project first. He let her hold the stethoscope. He explained what he was going to do in a way she could understand, calling her tummy a 'little engine.' She didn't cry once. That patience and the way he spoke to hernot down to hermeant more to me than any medicine. We left, and she said, 'He's nice.' High praise.