Patient Experience
I've been seeing Dr. Chawla for my diabetes and high blood pressure for almost eight years now. What I appreciate most is that she remembers me, remembers my history, and never rushes. She's the same calm, thorough doctor she was at our first appointment. That consistency is hard to find. When my old reports go missing, she already knows the numbers. That kind of long-term care is what keeps me healthy.
Had my gallbladder out at Lilavati last month. The surgery itself is one thing, but the week after was rough. Dr. Chawla checked on me every single day, even on Sunday. She didn't just throw pills at me; she explained what the pain was from and how it would change each day. She adjusted my meds based on how I was actually feeling, not just a chart. Made a scary recovery feel manageable.
Needed a doctor for a bad stomach bug. Got an appointment with Dr. Chawla. She was direct, figured it out fast, gave clear instructions. Fixed me up. No fuss.
I was really nervous going to Lilavatiit's a big hospital, parking was a nightmare, and I just had this general feeling of being unwell for months. Dr. Chawla sat and actually listened to all my vague complaints without looking at the clock. She connected dots I didn't see, ordered the right tests, and it turned out to be a thyroid issue. She called me herself with the results to explain it all. The whole experience, from the anxiety in the waiting room to finally having an answer, was handled with such genuine care.