Patient Experience
My case was a real puzzle for my regular doctor. After months of weird symptoms and no answers, I was sent to Dr. Mitusha. She spent ages looking over my old scans and then did a new one with a specific protocol she explained. She called me herself the next day to say she'd found it—a tiny, rare vascular thing hiding in plain sight. She didn't just hand me a report; she drew me a simple diagram. That scan finally gave my surgeon a clear target.
Had to get a shoulder MRI. Honestly, I was just ticking a box. The appointment at Nanavati was easy to book, though I did get a bit turned around finding the imaging wing. The tech was nice, the machine was quieter than I expected, and it was over fast. Dr. Mitusha's report landed in my app two days later. It was clear, straight to the point about a minor tendon issue, and my physio said it gave her exactly what she needed. No drama, just what was required.
I was really dreading my biopsy. The whole hospital vibe can be cold, but the radiology department felt different. The lady at the front desk saw I was alone and anxious, and she checked on me twice while I waited. Even the person who took me to the room made a little small talk about the monsoon rain to distract me. When Dr. Mitusha came in, she was calm, and the whole team around her just worked together quietly. It made a scary hour feel manageable.
What stuck with me about Dr. Mitusha was how she talked to my elderly mother. Mom was confused and scared about her abdominal scan. Dr. Mitusha didn't rush. She knelt down so she was at eye level with the wheelchair, held her hand, and explained everything using the simplest words—'We're just taking pictures to see why your tummy hurts.' She treated her like a person, not just a patient. That kindness meant more to us than any technical detail.