Patient Experience
I'd been to three other doctors about this constant fatigue and weird joint pain. They all said it was stress or maybe just getting older. Dr. Nayak was the first one who actually listened to my whole history, even the stuff I thought was irrelevant. He ordered a specific blood test the others hadn't. Turns out it was something pretty rare. He explained it to me in plain English, no jargon, and laid out a clear plan. I finally feel like I'm getting somewhere.
Had to get a cyst removed from my back. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Nayak talked me through each step before he did it, which really helped. The procedure itself was quick, and the recovery was exactly as he said it would beno surprises. It's a relief to have it done and not be a big deal.
The parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it's a different story. The front desk people remembered my name on my second visit, which was nice. The nurses in Dr. Nayak's section were really kind, especially when I was waiting and feeling a bit anxious. They offered water and just had a calm way about them. It makes a difference when the whole place feels organized and human.
What stuck with me about Dr. Nayak was how he talked to my elderly mother. She gets confused easily. He didn't just talk to me about her care; he sat down, made eye contact with her, and explained things slowly, checking if she understood. He treated her with such respect, not like a problem to be solved. You don't see that everywhere. That patience meant more than any medicine.