Patient Experience
My vision had been getting weirdly distorted for months, and two other doctors just said I needed stronger glasses. Dr. Neepa actually listened when I described the wavy lines. She ran a different set of tests and found it was a macular issue, not a simple prescription change. I was scared, but she drew me a picture of what was happening and laid out a clear plan. Starting treatment early probably saved my central vision.
I needed cataract surgery and honestly, I was nervous at first. But the whole thing was so straightforward. Dr. Neepa explained everything in the consultation, no rushing. On the day, the procedure itself was quick—I was in and out of Nanavati in a few hours. My sight the next morning was clearer than it had been in years. It just worked like it was supposed to.
Parking at Nanavati was a nightmare that day, I had to circle for ages. But once I got inside for my appointment with Dr. Neepa, the difference was stark. The front desk staff saw I was flustered and were really kind. The clinic area was calm and clean, and one of the assistants, Rohan, kept cracking gentle jokes while doing the pre-test scans, which totally broke the ice. It made the wait feel less stressful.
What stuck with me about Dr. Neepa was how she talks to you. She doesn't just look at the chart. Before my laser procedure, she noticed I was tapping my foot like crazy. She put her tablet down, looked right at me and said, 'Tell me what's on your mind.' We talked for five minutes about my silly fear of the laser sound. She didn't dismiss it. That personal touch meant more than any brochure.