Patient Experience
For months, I just felt offtired, some weird pains, nothing that pointed to one thing. My old doctor was stumped. Dr. Gandhi actually listened to the whole, messy story. She connected dots I didn't even know were there and ordered a specific test nobody else had. Turns out it was a rare autoimmune thing. Getting that answer, even though it's a long road, was a huge relief. She didn't just shrug; she dug.
I needed a minor cyst removed. Honestly, I was more nervous about the hospital experience than the surgery itself. Dr. Gandhi's team had it down to a science. From the clear pre-op instructions to the nurse who cracked a joke as I went into the theatre, it felt routinein a good way. The procedure itself was quick, and her follow-up call the next day was a nice touch. It was just... smooth.
Look, the parking at Lilavati is always a nightmare, so I was already flustered when I arrived. But the front desk staff saw I was stressed and helped me sort my papers fast. The ward was surprisingly quiet and clean, which helped me settle. While Dr. Gandhi was the main reason I was there, I have to say, the overall environment made a tough week a bit easier to handle.
My teenage son had to see her, and he was shutting down, wouldn't talk to any adults. Dr. Gandhi didn't push. She talked to him directly, not just to me, and explained things in a way that didn't sound like a lecture. She even got a small smile out of him. It felt like she was treating a person, not just a chart. That meant more to us than any medicine.