Patient Experience
I'd been to three other doctors about this constant fatigue and stomach pain. Everyone said it was stress. Dr. Nair was the first one who actually sat and listened, really listened, to everything I was saying. She ordered a few different tests the others hadn't thought of. Turns out it was a pretty rare type of celiac disease. It wasn't a quick fix, but finally having a real answer and a plan made all the difference. She just didn't give up.
Had to get my gallbladder out. Honestly, I was nervous at firstsurgery is surgery. But Dr. Nair explained the whole laparoscopic process in simple terms, drew a little diagram on her notepad. The procedure itself was straightforward, just like she said. I was home the next day, and the recovery was much easier than I'd built up in my head. Sometimes, simple and smooth is exactly what you need.
The hospital itself is nice, but what stood out was the team. From the front desk who helped when I forgot my paperwork, to the nurse who saw I was anxious and just talked to me about cricket for five minutes before Dr. Nair came in. It felt coordinated, like everyone was on the same page. Even the guy who brought the meal tray was cheerful. It doesn't feel like a factory; people actually look at you.
My 10-year-old was terrified of doctors. Dr. Nair didn't just talk to me; she got down to his level, asked him about his school project on rockets, and let him listen to his own heartbeat with the stethoscope first. By the end, he was showing her how his toy spaceship worked. She has this calm, patient way about her that just puts you at ease, no matter your age. We left feeling heard, not hurried.