Patient Experience
My 8-year-old son had been having these awful stomach pains for weeks. We saw two other doctors who just brushed it off. Dr. Mascarenhas was different. He actually got down on my son's level, talked to him like a person, not a chart. He figured out it was a food intolerance we never would have guessed. The waiting room at Lilavati was packed, but he never rushed us. My kid isn't scared of doctors anymore, and that means everything.
Had a persistent health issue that was affecting my work. Needed a doctor who was direct and efficient. Booked with Dr. Mascarenhas at Lilavati. He diagnosed the problem quickly, laid out a clear treatment plan, and got me back on track. No fluff, just results. Appreciated that.
Look, I don't do doctors. But I'd been feeling run down for months. Friend pushed me to see Dr. Mascarenhas. He's straight to the point, which I like. Told me what was wrong, what we needed to do. Fixed me up. Parking at that hospital is a nightmare, by the way.
It started with just feeling tired all the time. I thought it was work stress. Then the dizziness began. I went to Dr. Mascarenhas, a bit nervous because these big hospitals can feel impersonal. He had this calm way about him. Listened to everything, even the stuff I thought was silly. He ordered some specific tests others hadn't. Turns out, it was a vitamin deficiency and a minor thyroid thing. On a simple treatment now and feel like myself again. The whole process, from his manner to his follow-up call, just felt thorough. He remembered my name when I went back, which seems small but mattered.