Patient Experience
For months, I just felt offtired, achy, nothing specific. Other doctors shrugged. Dr. Pimpale actually listened, really listened, to all my vague complaints. She connected dots I didn't even see and ordered a specific blood test no one else had. Turns out it was a tricky autoimmune thing. She explained it to me without the scary medical jargon, and we finally had a path forward. I felt heard for the first time.
I needed a minor cyst removal. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Pimpale's team made it so straightforward. The whole thing, from check-in to walking out, took maybe two hours. The procedure itself was quick, and she talked me through each step. It was such a relief to have something medical be exactly what they said it would be: simple and smooth.
The parking at Lilavati was a nightmare that day, completely full. I arrived flustered and late for my appointment. But the front desk lady was so kind about it, and the nurse who took my vitals had this calm energy that just settled me right down. Even the waiting area felt clean and quiet, not chaotic. By the time Dr. Pimpale came in, I was already feeling less stressed. The whole place just runs well.
My teenage son had to see her, and he was shutting down, wouldn't talk. Dr. Pimpale didn't push. She just chatted with him about school and football first, on his level. She got him to smile, and then he started answering her questions. She has this way of making you feel like you're the only person in the room. It's not just medical skill; it's how she talks to you.