Patient Experience
My dad was admitted under Dr. Doshi. The waiting area was packed, and we were scared. But Dr. Doshi came out himself to explain everything to us in simple words, twice. He didn't just talk to the patient, he talked to the family. That meant the world to us.
Our 8-year-old had a high fever that wouldn't break, and we were panicking. Dr. Pankaj Doshi at Lilavati was so calm with her. He got down to her level, let her hold his stethoscope, and explained what he was doing in a way she understood. He treated my child with such kindness, not just as a case. We left feeling like we had a partner, not just a doctor.
Had a weird stomach thing for weeks. Saw Dr. Doshi. He listened, asked the right questions, sorted it. No fuss. Parking at Lilavati is always a nightmare, though.
I was visiting from out of town and woke up with severe abdominal pain. Ended up at Lilavati's emergency. Dr. Doshi was on duty. He had this quiet, focused way about him. He asked about my travel, what I'd eaten, even my stress levels at work. He didn't jump to scans; he actually examined me. Figured it was a specific gastritis flare-up. His treatment plan worked within a day. What stuck with me was how he remembered my name and checked in the next morning, even though I was just one of many in a busy hospital.