Patient Experience
I'd been to three other doctors for this constant fatigue and stomach pain. They all said it was stress. Dr. Patel actually listened to my whole history, asked a bunch of questions the others hadn't, and ordered a specific test. Turns out it was a rare type of celiac disease. He explained it in a way that finally made sense. He didn't just give me a pill; he gave me an answer.
Had to get my gallbladder out. Honestly, I was dreading the whole hospital thing. But from the pre-op check with Dr. Patel to waking up after, it was just... straightforward. He told me exactly what to expect, the surgery went as planned, and my recovery has been boringly normal. Sometimes boring is exactly what you want.
Look, the parking at Lilavati is always a nightmare, I won't lie. But once I got inside, it made a difference. The place is calm, really clean. The nurses at the front desk knew exactly where to send me, and the assistant in Dr. Patel's clinic was so patient with my million questions. It didn't feel like a factory.
My son, who's eight, needed his stitches checked. He was terrified. Dr. Patel got down on his haunches to talk to him, showed him the tools first, and made a silly deal about counting to three. He turned what could have been a screaming match into a quiet conversation. That meant more to me than any medical degree on the wall.