Patient Experience
My 8-year-old son had a high fever that wouldn't break, and we were really scared. Dr. Pai at Lilavati saw us even though it was late. He was so calm with my son, explained everything in a way a kid could understand, and didn't just throw antibiotics at us. He called the next day to check in, which meant a lot. We felt genuinely looked after.
I've been seeing Dr. Pai for my blood pressure and general health for over a decade now. What I appreciate is that he remembers me, remembers my history, and I don't have to re-explain everything from scratch each visit. He's straightforward about what needs attention and what doesn't. In a city where doctors change hospitals all the time, his consistency at Lilavati gives me real peace of mind.
Had a bad stomach bug. Went to Lilavati, saw Dr. Pai. He fixed me up quick. No fuss.
I was new to Mumbai and woke up with this awful pain in my side. I went to Lilavatiparking was a nightmare, by the wayand got assigned to Dr. Pai. I was nervous, thinking the worst. He had this quiet way about him, asked a ton of questions, and actually listened to my answers. He ruled out the scary stuff methodically, which was a huge relief. Turned out to be a muscular thing, and his treatment plan worked. The whole experience just felt very thorough and human.