Patient Experience
My 8-year-old son had a high fever that wouldn't break, and we were really scared. Dr. Pooja was so calm with him, explained everything she was doing in a way he could understand, and didn't just throw antibiotics at us. She took the time to figure out it was a viral thing and gave us a clear plan. We left Lilavati feeling like we actually knew what to do, not just with a prescription.
When my elderly mother was admitted, Dr. Gorawara was the one who actually called me directly to explain what was happening. She didn't just talk to the nurses. She used plain language, no confusing medical jargon, and told me exactly what the next steps were. In a stressful time, that clear communication with the family meant everything. We felt included, not just kept waiting.
Had a weird stomach issue for weeks. Saw Dr. Pooja Singh Gorawara at Lilavati. She listened, asked the right questions, ordered a couple of tests, and figured it out. No fuss, got me sorted. Parking was a nightmare, but she was good.
I'd been feeling run-down for monthsjust tired all the time, no energy. My usual check-ups said I was 'fine,' but I knew I wasn't. I booked with Dr. Gorawara on a friend's recommendation. At first, I was nervous she'd just tell me it was stress. But she went through my history piece by piece, asked about things no one else had, like my sleep patterns and even my diet from years ago. She connected dots I didn't know were there. It wasn't one big thing; it was a combination of a minor vitamin deficiency and my thyroid being just a little off. She started me on a simple plan, and within a few weeks, the fog lifted. She didn't dismiss me, and that made all the difference.