Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach issue, and everyone just said it was stress. Dr. Agrawal was different. He actually sat and listened to the whole, messy story, asked questions about things no one else had. He ordered a specific test the others hadn't thought of. Turns out it was a tricky thyroid thing masquerading as something else. He explained it all on a notepad, drawing little diagrams. Finally, an answer that made sense.
Had to get a small cyst removed. Honestly, I was more worried about the hospital process than the procedure itself. But with Dr. Agrawal, it was just... straightforward. He told me exactly what would happen, how long it would take, and what the scar might look like. No sugar-coating, which I appreciated. In and out the same day, and the whole thing was as simple as he said it would be. Sometimes, boring is good.
Look, the parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it makes a difference. The place is calm, and the staff at the front desk actually smiled and helped me find my way. The nurse who took my vitals was chatting with me about the rain to keep my mind off things. It sounds small, but when you're feeling rough, those little human moments matter. Dr. Agrawal's clinic runs like a well-oiled machine because of them.
What stuck with me was how Dr. Agrawal talks to you. I was really nervous about some test results, and he could tell. Instead of just reading them out, he wheeled his stool closer, made sure I was looking at him, and said, 'Okay, let's go through this together.' He didn't rush. He asked if I understood, and waited for my questions. He felt like a partner, not just an authority figure. That kind of respect is rare.