Patient Experience
Look, the parking at Lilavati is always a bit of a hunt. But once you're inside, it's different. For my dad's check-up, the front desk people remembered us from last time. The nurse who took his vitals was really gentle with him, you could tell. Even the person who brought the tea was polite. It's a busy place, but it doesn't feel cold. That matters when you're worried.
I'd been to a couple of doctors for this nagging fatigue and stomach thing, and everyone just said it was stress. Dr. Patel actually listened to the whole weird timeline, asked questions no one else had. He ordered a specific test I'd never heard of, and it turned out to be a tricky thyroid issue, not just in my head. He explained it all with a diagram on his notepadmade it simple. Felt like someone finally put the puzzle together.
Had to get a small cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Patel's team had it down to a routine. In and out the same morning. The whole thing was so straightforward it was almost boring, which is exactly what you want. He checked in afterwards, cracked a small joke about my bandage, and that was that. No drama, just good care.
My son, 8 years old, was terrified of doctors. Dr. Patel didn't just talk to me; he got down on his haunches and spoke directly to him, asked about his school, his favorite cartoon. By the end of the visit, my kid was showing him a toy from his pocket. He has this calm way of just being with you, not at you. It's not an act, you can tell. That kind of patience is rare.