Patient Experience
I'd been feeling run down for months, and three other doctors just told me it was stress. Dr. Bhagwat was the first one who actually listened to my whole history. He ordered a specific test the others hadn't, and it turned out to be a tricky thyroid issue. He sat with me for a good twenty minutes explaining the results and the treatment plan in plain English. It wasn't stress after all.
Had to get a cyst removed from my back. Honestly, I was nervous at first, but Dr. Bhagwat made it feel like no big deal. The procedure itself was over in what felt like ten minutes. He talked me through each step, and the local anesthetic worked perfectly. The follow-up was quick, and the scar is healing really cleanly. Just a straightforward, smooth experience.
The parking at Lilavati is always a bit of a hunt, I'll admit. But once inside, the whole process was easy. The front desk ladies found my file fast, and the nurse who took my vitals was really kindshe could see I was anxious and just chatted about the weather to distract me. The whole place felt calm and efficient, which helped a lot before seeing the doctor.
What I remember most is how Dr. Bhagwat talked to my elderly mother. She gets confused easily. He didn't rush her, he knelt down so he was at eye level with her wheelchair, and repeated things patiently. He asked about her garden to put her at ease. It wasn't just about the medicine; it was about seeing her as a person, and that meant the world to our family.