Patient Experience
My dad was really scared about his throat surgery. Dr. Renaldo sat with us for a long time after his rounds, drawing diagrams on a notepad to explain exactly what he was going to do. He never rushed us, even when we asked the same questions twice. He called me himself the evening after the operation just to say everything went smoothly. That meant the world to us.
I was a total wreck before my appointment. I’d never had surgery before and my mind was racing with worst-case scenarios. Dr. Renaldo has this really calm way about him. He listened to all my fears, nodded, and then just laid out a clear, simple plan. He said, ‘We’ll take good care of you,’ and I actually believed him. Left the hospital feeling like a weight was off my shoulders.
Had a complex cyst removed from my neck by Dr. Renaldo at Nanavati. He’s direct, tells you how it is, no sugarcoating. Surgery went fine, recovery was as he said it would be. Scar is neat. What more do you want? Good doctor.
I noticed a lump, and of course, Googled it—big mistake. By the time I got to Dr. Renaldo’s clinic, I was convinced it was serious. He did the scan right there, and while we waited for the image to load, he just chatted about normal stuff, which helped. He pointed at the screen and said, ‘See this? That’s what we’re dealing with. It’s very manageable.’ The whole process, from that first scary day to the follow-up last week, felt coordinated and clear. He remembered small things I’d mentioned, which made me feel like I was more than just a file on his desk.