Patient Experience
What stuck with me was how Dr. Nazareth talked to my elderly father. He didn't just talk to me. He sat down, made direct eye contact with him, and explained the medication changes in a way dad could grasp, without being patronizing. He has a quiet, patient way about him that just puts you at ease. You don't feel rushed.
I'd been to a couple of doctors for this nagging pain, and everyone said it was just stress. Dr. Nazareth actually listened, asked a bunch of questions that seemed unrelated, and ordered a specific scan no one else had. Turns out it was a rare type of abdominal adhesion. He explained it to me with a simple diagram on his notepad. I felt heard for the first time in months.
Had to get a cyst removed. Honestly, I was more nervous about the hospital process than the actual thing. Dr. Nazareth's team made it so straightforward. The whole thing, from check-in to discharge, took maybe three hours. The procedure itself was quick, and his instructions for care at home were clear. It healed up perfectly, no fuss.
Lilavati is a big place, and I got a bit turned around finding the clinic. One of the floor coordinators saw me looking lost, walked me right to the desk, and even got me a glass of water. The whole wing was calm and clean. It made a stressful day feel manageable. Dr. Nazareth was running on time, which was a nice surprise.