Patient Experience
At my age, one doesn't wish to trouble anyone, but the discomfort in my side became quite persistent. My son insisted we go to Lilavati. I must admit, the size of the place was a bit daunting at first. Dr. Robin Pinto, however, put me at ease immediately. He has a very calm manner and explained everything about my treatment in simple terms, never rushing. He even asked after my garden while checking my vitals. The entire process felt less like a medical ordeal and more like a visit with a very knowledgeable, kind gentleman. I left feeling cared for, in the truest sense.
Had a persistent fever that wouldn't break. Went to Lilavati. Saw Dr. Robin Pinto. He asked clear questions, ordered the right tests quickly. Explained the diagnosisa bacterial infectionand the antibiotic plan without any fluff. The wait for the pharmacy was longer than the consultation. Treatment worked. Fever gone in two days. Efficient and effective. That's what I needed.
I was so worried before the appointment. My family doctor had referred me for some concerning symptoms, and my mind was racing with possibilities. Dr. Pinto has such a gentle way about him. He listened to all my fears without making me feel silly. His voice was quiet and steady when he explained that things looked manageable. He took his time. It wasn't just the medicine he prescribed that helped; it was the way he spoke, like he truly understood the weight of it all. I felt heard, and that meant a great deal.
Okay, full disclosure: I hate hospitals. The smell, the noise, the whole vibe. I'd been putting off this check-up for months! But man, Dr. Pinto is different. He actually cracked a joke about my nervous tapping on the table. He walked me through my bloodwork like we were looking at a map, pointing out the 'good roads' and the one 'pothole' we needed to fix. No scary medical jargon. Just straight talk. I walked out of there with a clear plan and, honestly, a huge weight off my shoulders. Total relief!