Patient Experience
I'd been to a couple of other doctors with this weird, persistent fatigue and stomach pain. Everyone had a different theory. Dr. Ruchit Patel was the first one who actually sat down with my file for a long time, asked me questions about things no one else had, and connected the dots. He figured out it was a rare vitamin absorption issue, not just 'stress' like I'd been told. It was a relief to finally have a real answer and a treatment plan that actually works.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Patel made the whole thing feel very straightforward. He explained exactly what he'd do, how long it would take, and what the scar would look like. The procedure itself was quick, and the follow-up was just a simple check-in. It went exactly as he said it would, no surprises. Sometimes you just want things to be simple and smooth, and this was.
The parking at Lilavati was a bit of a nightmare that day, I won't lie. But once I got inside, it made a difference. The front desk people found my file quickly even though I was flustered, and the nurse who took my vitals was really kind, cracking a small joke to settle my nerves. The whole place just felt calm and efficient, which helped a lot while I waited to see the doctor.
What I remember most is how Dr. Patel talks to you. I'm not great with medical jargon, and he could tell. He drew a little diagram on his notepad to show me what was going on with my knee, using simple terms. He never seemed rushed, even though I'm sure he was busy. He just has a way of listening that makes you feel like you're the only patient he has that day.