Patient Experience
My father was admitted with a severe infection, and we were all scared. Dr. Pinto sat with us in the waiting area, even though it was late. He explained everything in simple termswhat the infection was, what the medicine would do, and what to watch for. He didn't sugarcoat it, but he made us feel like we were part of the team. That meant more than anything.
Had a persistent stomach issue for months. Saw Dr. Pinto. He listened, asked direct questions, ordered the right tests. Diagnosis was clear, treatment worked. No fuss. Efficient and effective.
I was quite anxious about my mother's surgery. Dr. Pinto has such a calm way about him. He took the time to answer all my quiet, worried questions without making me feel rushed. He remembered small details about her from a previous visit. It felt like genuine care, not just a routine.
Honestly, the parking at Lilavati was a nightmare that day! But seeing Dr. Pinto was worth the hassle. My husband had been in pain for weeks, and other doctors just shrugged. Dr. Pinto figured it out in one consultation. The relief we felt was huge! He's got a great sense of humor too, which really lightened the mood.