Patient Experience
I was a complete mess before my appointment. My hands were shaking in the waiting room at Lilavati. I'd never seen a specialist before and had built up all these worst-case scenarios in my head. Dr. D’souza walked in and just had this calm way about him. He didn't rush. He actually listened to my jumbled explanation, asked simple questions, and explained everything in a way that finally made sense. I walked out feeling like a weight was gone. He just made it all feel manageable.
Had a persistent stomach issue. Went to Lilavati. Saw Dr. Ryan B. D’souza. He was direct, asked clear questions, ordered the right tests. Explained the results without any fluff. Got a treatment plan that worked. Parking at the hospital is always a hassle, but the appointment itself was efficient and effective. Problem solved.
It was my mother who was unwell, and we were quite worried. Dr. D’souza was so kind with her. He spoke softly, never talked down to us, and took the time to answer all our little questions, even the ones we felt silly asking. There was a real gentleness in his approach. We're very grateful for the care he provided at Lilavati.
Finally! After months of feeling run-down and seeing a couple of other doctors who just shrugged, Dr. D’souza actually figured it out. He connected dots the others missed. The clinic was busy and I waited a bit, but it was worth it. He has a sharp mind and a confident, can-do attitude. I'm on the mend now and just so glad I went to see him. What a difference!