Patient Experience
For months, I was just tired. Really tired. My local doctor ran tests but kept saying it was stress. At Lilavati, Dr. Bandukwala listened to everything, even the little things I thought were silly. He ordered a different set of tests, sat me down, and explained it wasn't just stressit was a tricky thyroid issue that needed specific management. He made a confusing situation make sense.
I needed a minor cyst removal. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Bandukwala's team walked me through each step on the day. The whole thing was over before I knew it. Recovery was exactly as he said it would bestraightforward and quick. It felt very routine, in the best possible way.
The place was busy, I had to wait a bit past my appointment time, but the staff at the clinic were really on it. One nurse saw I was anxious and brought me some water, another made sure my file was ready. Even with the full parking lot and the crowds, the team around Dr. Bandukwala kept things moving smoothly and kindly. It made a difference.
What stays with me is how he talks to you. He doesn't rush. When I was diagnosed with diabetes, I was overwhelmed. He pulled out a notepad, drew simple diagrams of how food affects blood sugar, and asked if I understood or had more questions. He felt like a smart, calm teacher, not just a doctor handing down orders.