Patient Experience
When my mother was admitted, we were all terrified. Dr. Nagvekar was the only one who took the time to explain things to us in the waiting area, not just once but every day. He didn't sugarcoat it, but he made sure we understood. That meant more than anything.
My 8-year-old had a high fever that wouldn't break, and I was a mess. At Lilavati, Dr. Sandeep was so calm with her. He got down to her level, asked about her school, and made her laugh before even checking her throat. He explained the medicine to me three times because I kept forgetting. We left feeling like we'd actually been cared for, not just processed.
Had a weird stomach thing for weeks. Saw Dr. Nagvekar. He listened, asked the right questions, figured it out. Got better. Simple as that.
It started as just feeling run-down, but then the joint pain got bad. I went to a couple of local clinics firstno real answers. My sister finally pushed me to go to Lilavati. The place was busy, I had to wait a bit, but then Dr. Nagvekar came in. He spent a solid twenty minutes just going through my history, asking about things I hadn't even thought were connected. Ordered specific tests the others hadn't. Called me himself with the results and walked me through a treatment plan step-by-step. It wasn't a magic cure, but for the first time, I felt like someone was actually driving the car instead of just guessing the directions.