Patient Experience
I'd been to three other doctors for this nagging abdominal pain, and everyone had a different theory. Honestly, I was getting a bit desperate. Dr. Shah listened to the whole history again, asked some questions the others hadn't, and ordered one specific scan. Turned out it was a rare type of hernia that was easy to miss. He explained it with a simple diagram on his notepad. Finally having an answer, and a clear fix, was such a relief.
My annual check-up flagged something that needed a minor biopsy. I was nervous, of course, but the whole thing was over so fast. Dr. Shah talked me through each step as he did it'just a small pinch now'and it really was. I was in and out of his clinic in under an hour. Sometimes, you just appreciate when something that could be stressful is just... straightforward.
The parking at Lilavati is always a bit of a hunt, I'll admit. But once inside, it makes a difference. For my dad's post-op visits, the staff at Dr. Shah's clinic remembered his name and would help him get settled. The place is calm, not chaotic. It sounds small, but when you're not feeling great, those little thingsa smile from the receptionist, a clean waiting areaactually matter a lot.
What stuck with me was how Dr. Shah spoke to my mother. She's elderly and gets flustered easily. He never rushed her. He'd sit down, look right at her, and explain things in such a plain way, checking if she understood. He has this quiet, patient way about him that just puts you at ease. You feel like you're his only patient for those few minutes.