Patient Experience
My father was admitted with a bad fever and confusion. We were really scared. Dr. Shashank Nagendra took the time to sit with us in the waiting area, even though it was late. He explained everything in simple Marathi, what each test was for, and what the possible outcomes were. He didn't sugarcoat it, but he was calm. That meant more than anything. Because of his clear way of talking, we felt included, not just worried bystanders.
Went to Medicover for a persistent stomach issue. Dr. Nagendra was direct. He listened, asked specific questions, and laid out a clear plan: try this medication, adjust diet, come back in two weeks. No fluff. The parking was a hassle, but the appointment itself was efficient. He solved the problem. That's what I needed.
My little daughter had a severe allergic reaction. In the emergency room, everything was noise and panic. Dr. Nagendra had such a quiet, steady way about him. He spoke softly to her, then turned to me and my husband and said, 'We are going to take care of her. This is what we will do.' His gentle confidence cut right through our fear. We're so grateful for his kindness that day.
After weeks of feeling run down and getting nowhere with other doctors, I saw Dr. Nagendra. He actually looked at me, not just my file. He ordered the right tests and figured it outit was a thyroid thing. When he called with the results, I could hear the relief in his own voice! He was practically as happy as I was. Started treatment, and I feel like myself again. What a weight off!