Patient Experience
My 8-year-old son had been complaining of stomach aches for weeks. We'd seen a couple of doctors, but nothing seemed to stick. I was a wreck. When we met Dr. Joshi, he didn't just talk to mehe got down on my son's level. He asked him about his favorite cricket player while he was examining him. He explained everything to me in a way that didn't make me feel stupid for being worried. The treatment plan was simple, but it worked. My boy is back to his old self. It was the patience and the way he connected with a scared kid that made all the difference.
Severe abdominal pain. Went to Lilavati's ER. Was admitted. Dr. Shashank Joshi took my case. He was clear. Explained it was my gallbladder. Needed surgery. He laid out the options, the risks, the recovery timeline. No sugar-coating. Surgery went as planned. Follow-up was straightforward. I'm back to work. He's a competent doctor who communicates well. That's what you need.
I've always been rather anxious about hospitals, to be honest. The whole place makes me nervous. But from the moment Dr. Joshi walked in, his manner was so calm. He listened to all my little worries about my persistent acidity without making me feel rushed. His voice was quiet, and he explained things gently. Yes, the parking lot was very crowded that day, and I had to wait a bit, but once I was with him, I felt heard. He adjusted my medication slightly, and it's made a world of difference. I'm so grateful for his kindness.
Okay, full disclosure: I was terrified. The word 'surgery' just freaks me out. I had a hernia that was getting worse, and my GP said I needed to see a specialist. Dr. Joshi? Total rockstar. He showed me on the model exactly what was going on, cracked a little joke about it not being a design flaw, just wear and tear. The whole team was great, but he just had this way of making it seem manageable. Had the laparoscopic procedure, recovery was way easier than I thought! I'm back at the gym, feeling fantastic. Dr. Joshi and his team are brilliant!