Patient Experience
I'd been to a few doctors for this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Shah actually listened. He asked questions no one else had, ordered a specific scan, and found the issuea tricky little thing with my pancreas that was easy to miss. He drew me a diagram to explain it. I felt seen, finally.
Getting my gallbladder out was my first ever surgery, so I was pretty nervous. Dr. Shah made it feel like just another Tuesday. He walked me through the whole laparoscopic process, step-by-step, and the surgery itself was straightforward. I was home the next day, sore but fine. It was exactly what you hope a routine procedure will be.
Look, the parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it's different. The nurses at Dr. Shah's clinic remembered my name from last time, and the receptionist helped sort out my insurance papers without me even asking. The place is calm and clean, which really matters when you're not feeling great.
What I remember most is how he talked to my mother. She's elderly and was very scared about her hernia operation. Dr. Shah didn't just talk to me; he sat down, looked her in the eye, and explained everything in simple Marathi. He wasn't in a rush. He has this calm way about him that just puts you at ease.