Patient Experience
I'd been to a couple of other ENT doctors for this constant dizziness and ringing in my ears. They said it was just stress. Dr. Sunanda actually sat and listened to me describe it all again, which was frustrating to repeat, but she asked different questions. She ordered a specific scan others hadn't. Turns out it was a tiny, benign tumor on the vestibular nerve. Scary to hear, but finally having a real answer and a clear plan from her made all the difference. She explained my options without rushing me.
My kid needed his tonsils out. I was more of a wreck than he was, honestly. The day of, parking at Nanavati was a nightmare, we had to circle for ages. But once we got inside, the whole process was so straightforward. Dr. Sunanda did the surgery, it went exactly as she said it would, and my son bounced back faster than I expected. No drama, just a smooth experience from check-in to discharge, which is exactly what you want.
The clinic itself is calm, not like some hectic hospital wards. The nurses at the front desk remembered my name on my second visit, which was a nice touch. One even helped me figure out the online payment thing when my phone was acting up. It’s those little things that make you feel less like a number. Even the waiting area is quiet, which helps when you're anxious.
What stuck with me was how Dr. Sunanda talks to you. I was really nervous before my sinus surgery. She didn't just list the risks from a script; she drew a simple diagram on her notepad to show what she was going to do and why it would help. She has this calm way of explaining things that cuts through the medical jargon. Felt like she was talking *with* me, not *at* me.