Patient Experience
I'd been to three doctors about this constant fatigue and stomach pain. Everyone said it was stress. Dr. Swati was different. She actually listened, asked about things no one else did, and ordered a specific test the others hadn't. Turned out it was a tricky parasite. She explained it all on a notepad, drawing the lifecycle. It wasn't stress at all, and I finally got the right treatment.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Swati made it feel like no big deal. The whole thing was over in what felt like ten minutes. She talked me through each step as she did it, and the stitches were so neat you can barely see the scar now. It was one of the easiest medical things I've ever done.
The parking at Lilavati was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the lady at Dr. Temkar's front desk was so calm and got me sorted. The waiting area was quiet, and they had proper magazines, not just old ones. It made a stressful start much better. Even the nurse who took my vitals had a really kind way about her.
My son, who's eight, had a bad fever and was terrified of doctors. Dr. Swati didn't just talk to me; she got down to his level. She showed him how her stethoscope worked, let him listen to his own heart. She called his medicine 'superhero juice'. He left asking when he could see her again. That's a special kind of skill.