Patient Experience
I'd been to three other doctors with this weird, lingering fatigue and stomach pain. Everyone said it was stress. Dr. Dudhedia was the first one who actually sat and listened to my whole history, even the bits I thought were irrelevant. He ordered a specific test the others hadn't, and it turned out to be a pretty rare gut infection. He explained it all with a diagram on his notepadno fancy jargon. Starting treatment felt like a huge weight off.
Had to get a cyst removed from my back. Honestly, I was nervous about the whole thing, the idea of being cut while awake. But Dr. Dudhedia talked me through each step as he was doing it. 'Just a little pinch now,' 'You'll feel some pressure here.' It was over so fast. The stitches were neat, healed really clean. The whole thing was just... straightforward, which is exactly what you want.
Parking at Lilavati is always a bit of a hunt, I'll be honest. But once I got inside, the difference was clear. The front desk lady remembered my name from my last call. The nurse who took my vitals was really gentle and cracked a joke about the weather to settle my nerves. The place just runs smoothly, and it makes you feel less like a number.
What stuck with me was how Dr. Dudhedia handles bad news. My reports came back with a finding we weren't expecting. He didn't sugarcoat it, but he also didn't just drop the bomb and leave. He pulled his chair closer, made sure I understood what it meant and what it didn't mean, and laid out the next steps clearly. He asked if I wanted my wife to come in to hear it again. It felt like he was in the tough moment with me, not just delivering a report.