Patient Experience
I'd been to a couple of doctors for this nagging stomach pain, and everyone said it was just acidity. Dr. Varun Shrimal was the first one who actually sat and listened to my whole history. He asked a few questions about my family that others hadn't, and ordered a specific scan. Turns out it was a gallbladder issue that wasn't obvious at all. He explained it in simple terms, no jargon, and the surgery at Medicover sorted it right out. He just figured it out when others didn't.
Had to get a small cyst removed from my back. Honestly, I was nervous about any kind of cut, even a small one. Dr. Shrimal walked me through the whole thing in the clinic room itself – showed me the tools, explained the local anaesthesia would be the only pinch. The procedure itself was over in maybe twenty minutes. He even checked in a week later to see the healing. It was so straightforward it made me wonder why I worried.
The parking at Medicover was a nightmare that day, completely full, so I was a bit flustered by the time I got in. But the front desk lady was really calm and got me sorted quickly. The whole place just felt clean and quiet, not like some crowded hospitals. Even the nurse who took my vitals had a nice chat with me. It made waiting for my appointment with Dr. Shrimal much easier.
What I remember most is how Dr. Shrimal talks to you. I'm an older patient, and sometimes doctors rush you. He didn't. He pulled up a chair, looked me in the eye, and asked how I was *feeling*, not just what was wrong. When he explained my treatment plan, he made sure I understood by asking me to repeat it back in my own words. It felt like he was talking *with* me, not *at* me.