Patient Experience
For months, I was bounced around with vague symptoms everyone thought were just an infection. Honestly, I was getting pretty scared. Dr. Vivek was the first one who really listened. He ordered a specific scan others hadn't, and it showed a small blockage in my ureter that needed careful surgery. He explained it all to me and my wife in plain language, no sugar-coating, but also without making it sound hopeless. The surgery at Nanavati was tricky, he said, but it worked. I'm finally feeling like myself again.
I needed a vasectomy, and I'll admit I was nervous at first. But the whole thing was so straightforward. Dr. Vivek's consultation was quick and clear—he answered all my slightly awkward questions without making me feel silly. The procedure itself was faster than I expected. A bit of discomfort, sure, but that was it. I was in and out of the hospital in a few hours. Sometimes simple things are done well, and that matters.
The parking at Nanavati was a nightmare that day, I won't lie. I arrived for my post-op check-up pretty flustered. But from the front desk to the nurses in the urology department, everyone was calm and kind. One nurse saw I was anxious and actually found me a quieter corner to wait. It made a huge difference. When I saw Dr. Vivek, he was running a bit behind, but he apologized for the wait and didn't rush me at all. The place just felt professional in a good way.
What I'll remember most is how Dr. Vivek talked to my elderly father. Dad was confused and embarrassed about his prostate issues. Dr. Vivek sat down, made direct eye contact with him, and spoke slowly and respectfully. He even drew a little diagram on his notepad. He never talked down to him or just addressed me instead. You could see my dad relax. That kind of patience and respect is what you really hope for in a doctor.