Patient Experience
Our world stopped when we heard the word 'leukemia' for our 8-year-old son. The waiting room at Nanavati was terrifying, but Dr. Shruti was different. She got down on his level, explained things in words he could understand, and let him hold her stethoscope. She never rushed us, answered every single one of my panicked questions at 11 PM over email, and treated my child like a person, not just a patient. We're still in the middle of treatment, but having her feels like we finally have a guide who cares as much as we do.
I was so scared before my first appointment. I'd never even been to a hospital like Nanavati before. But Dr. Shruti just had this calm way about her. She listened to all my fears without making me feel silly, and she drew little diagrams to show me what was happening and what the plan was. I left feeling like I could actually do this, which is a huge shift from how I walked in. She just makes you feel like you're in good hands.
Saw Dr. Shruti for a second opinion. Straight shooter, which I appreciate. Explained my options clearly, no sugarcoating, but also didn't just read stats off a page. Parking at the hospital is always a hassle, but the appointment itself was worth it. Got a solid plan forward.
My diagnosis last year felt like being handed a map written in a language I didn't understand. I met with three oncologists before Dr. Shruti. The others talked at me; she talked *with* me. I remember one visit, I was really down about my blood counts. Instead of just noting it, she put her tablet aside, looked right at me, and said, 'This is a bad day, not a bad report. Let's talk about what we can control right now.' That changed everything for me. She remembers the small stuff—asks about my garden, my dog—which makes the big, hard conversations about treatment somehow easier to have. It's not just her medical skill, it's how she uses it.
I've been seeing Dr. Hardik for my Crohn's for over eight years now. He remembers the details from my last flare-up without me having to remind him, which is rare. The hospital is busy, sure, and sometimes you wait a bit, but that consistency with him is worth it. He doesn't jump to change my treatment unless it's really needed. I trust his judgment because he's seen the whole journey.
Had severe abdominal pain. Went to Nanavati Max. Dr. Hardik diagnosed it quickly as a gallstone issue. Explained the options: medication or surgery. Chose surgery. He did it. Recovery was straightforward. Pain is gone. Good doctor. Efficient.
I was quite nervous about the colonoscopy, to be honest. But Dr. Hardik has a very calm way of explaining things. He listened to all my worries about the prep and the procedure itself. On the day, his team was very kind, and he checked in several times to make sure I was comfortable. The whole experience was much gentler than I had built up in my head.
After months of confusing stomach problems and feeling run down, seeing Dr. Hardik was a huge relief. He actually figured it out! It was a specific food intolerance that other doctors had missed. He gave me a clear plan—not just a pill—and now I feel like myself again. I wish I’d gone to see him sooner!
Had a stent put in last month. The first few days were rough, I won't lie. But Dr. Sushant's team had a clear plan for the pain meds and told me exactly what to expect. It wasn't just 'take these pills,' they explained the why. Made getting through it a lot less scary. Still taking it slow, but I feel stronger every week.
At my age, a hospital visit can be quite daunting. Dr. Sushant was very kind and took the time to explain my heart condition in a way I could understand. He never made me feel rushed. The nurses at Nanavati were also very attentive. I left feeling reassured and well looked after.
Went to Dr. Sushant with chest pains. He was straight to the point, ordered the right tests, and figured it out. No nonsense, which I appreciate. Fixed me up. Good doctor.
I'd been ignoring the shortness of breath for months, chalking it up to getting older. Finally went to Nanavati and got Dr. Sushant. He listened to my whole story, even the bit about my dad's heart history. The angiogram showed a major blockage. I was terrified. He sat with my wife and me, drew a simple diagram on a notepad, and walked us through the bypass surgery. The day of, he gave a quick thumbs-up before I went in. Recovery's been a journey—the hospital food is still bland, sorry—but I walked a full mile yesterday. He didn't just fix a pipe; he gave me my walks back.
My regular doctor was stumped by my fatigue and chest tightness. It wasn't a classic heart attack, but something felt off. Dr. Salil didn't just glance at my charts; he asked about my family history, which no one had done in years. He ordered a specific, less common scan and found a tricky blockage others had missed. The hospital parking was a nightmare that day, but honestly, I didn't care after he sat down and drew a picture to explain exactly what we were dealing with.
Needed a stent after a minor heart episode. I was nervous, sure, but the whole thing felt very straightforward with Dr. Salil. He walked me through each step the week before, so on the day, I just showed up, got it done, and was home the next afternoon. The procedure itself was smooth, no surprises. It felt like getting a very important, well-organized oil change for my heart.
The place itself makes a difference. When my wife was admitted, the ward was calm, not chaotic. One nurse, I think her name was Priya, noticed I was looking lost trying to find the cafeteria and walked me there herself. Dr. Salil's team just clicked—the front desk coordinated with the cardiology unit so we weren't repeating information. It felt like people were actually talking to each other, which isn't always the case.
What stuck with me was how he talked to my dad. My father is old-school, stubborn, and scared of hospitals. Dr. Salil didn't talk down to him or just to me. He pulled up a chair, looked my dad in the eye, and said, 'Let's talk about how we get you back to your morning walks.' He used simple words, never rushed him, and actually made my dad laugh. That human touch meant more than any medical jargon ever could.
My case was a real puzzle. For months, other doctors were stumped by my symptoms. Dr. Anshuman didn't just look at the scans; he listened to the whole weird story. He connected dots others missed and found a rare valve issue hiding in plain sight. His plan for the surgery was so clear, it finally made sense. I'm home now, and that constant dread is just... gone.
I needed a bypass, which sounds huge, but Dr. Anshuman made it feel almost routine. He explained everything in my own language, no scary medical jargon. The surgery itself went like clockwork. I was up and walking the next day, and the recovery has been straightforward. Sometimes the big things go smoothly, and for me, this was one of those times.
Honestly, I was dreading the hospital stay. But the team at Nanavati Max, from the front desk to the nurses on the cardiac floor, were just solid. The place was calm, even when the parking lot was packed. They answered my family's questions at 2 AM without making us feel like a bother. Dr. Anshuman's skill is one thing, but having that whole supportive environment made a tough week much easier.
What I'll remember most is how he talked to me. Before my angioplasty, I was nervous at first, really scared. Dr. Anshuman sat down, looked me in the eye, and asked about my grandkids before he even mentioned the procedure. He had this calm way of explaining things that didn't talk down to me. He felt like a person first, a brilliant surgeon second.