Patient Experience
I've never had surgery before and I was a complete wreck about my gallbladder operation. The whole drive to Nanavati, my hands were shaking. Dr. Suresh walked in, took one look at me, and just said, 'You look more nervous than my medical students on their first day.' He had this calm, no-nonsense way of explaining every single step that somehow made it all feel manageable. By the time I went in, I was still scared, but I trusted him completely. He made a scary thing feel normal.
Had a hernia fixed by Dr. Suresh. No fuss, clear instructions. Surgery was quick, recovery's been straightforward. Parking at the hospital is always a nightmare, but he's worth the hassle. Would see him again.
It started as a weird pain in my side that wouldn't go away. After weeks of worry and scans, I ended up in Dr. Suresh's office at Nanavati. He spent a solid 20 minutes just looking at my reports and asking questions before he even mentioned surgery. He drew me a diagram on his notepad—a proper sketch—to show exactly what he thought was wrong and how he'd fix it. The day of the operation, he was running a bit behind schedule (which I actually found reassuring—means he doesn't rush people). When I woke up, the first thing I remember is him telling my wife, 'All sorted, he can go home tomorrow.' No drama, just quiet confidence. Six months on, I'm back playing tennis.
I'd been to three other ENT specialists for this constant dizziness and ear pressure. They all said it was just allergies. Dr. Bapujee actually sat and listened to me describe the weird whooshing sound for a full ten minutes. He ordered a specific scan the others hadn't, and it turned out to be a rare vascular issue near my ear. He explained it with a simple diagram on his notepad. It wasn't a quick fix, but finally having a real answer and a plan made all the difference.
My kid needed grommets for recurrent ear infections. Honestly, I was more nervous than he was. The day of the procedure at Nanavati, the parking was a nightmare, but once we got inside, everything was straightforward. Dr. Bapujee was calm and quick. The whole thing took maybe 20 minutes. My son was grumpy from the anaesthesia afterwards, but by the next afternoon, he was back to normal. It just worked like it was supposed to.
The clinic at Nanavati is busy, so you do wait a bit, but it never feels chaotic. The nurses at the front desk remembered my name on my second visit, which was a nice touch. The room was clean and quiet. When Dr. Bapujee came in, he wasn't rushing. He even asked if the air conditioning was too cold. Small things, but they make you feel like a person, not just the next case file.
I've always been scared of doctors, especially anything involving my throat. Dr. Bapujee has this very quiet, steady way about him. When he had to do the scope, he talked me through every single step before he did it—'you'll feel a spray, now a little pressure'—and checked in constantly. He didn't make me feel silly for being anxious. It's the first time I left an ENT appointment without my heart racing.
The recovery from my hysterectomy was tough, I won't lie. The first few days were rough. But Dr. Mridula's team had a clear plan for the pain, and she checked on me every day, adjusting things as I got better. She didn't sugarcoat it; she told me what to expect each week. Knowing what was normal made the process less scary. I'm moving much easier now, week by week.
I needed surgery for fibroids. Dr. Mridula explained the options clearly, no medical jargon. The procedure went as she said it would. The hospital stay was fine, the nurses were attentive. Post-op, the pain was managed well. Follow-up was straightforward. I'm satisfied with the care and the outcome.
I was so nervous before my ovarian cyst surgery. But Dr. Mridula has such a calm way about her. She listened to all my worries and never made me feel rushed. After the surgery, she personally called my husband to say everything went smoothly. Her kindness meant as much as her skill. I felt truly looked after.
After years of painful periods, Dr. Mridula diagnosed my endometriosis. She suggested laparoscopic surgery and wow, what a difference! I was walking the same day. The incisions are tiny. For the first time in forever, I'm not planning my life around pain. I feel like I got my energy back. So glad I finally went to see her.
At my age, one is often hesitant about certain examinations. Dr. Rajendra at Nanavati was so gentle and took great care to explain every step before proceeding. He never rushed me, and his calm manner put me completely at ease. The entire experience was far more comfortable than I had anticipated.
As someone with a packed schedule, I needed clear answers and a direct plan. Dr. Rajendra provided exactly that. He was efficient, explained my options without unnecessary detail, and the treatment worked. I was in and out with a solution.
Look, I was nervous. First pregnancy, no idea what to expect. Dr. Rajendra just cut through all the noise. Straight talk, no sugar-coating, but somehow that made me trust him more. The delivery was smooth, and the team was great. Good guy, knows his stuff.
I'd been to two other doctors for my persistent issue and was starting to feel like it was all in my head. My first appointment with Dr. Rajendra, he actually listened for a full ten minutes without interrupting. He asked questions the others hadn't. He remembered small details I'd mentioned weeks later. Yes, the wait at Nanavati can be long sometimes, but it felt worth it because he gave me that same focused time. We tried one approach that didn't fully work, he adjusted, and now I finally feel like myself again. It was the listening that made the difference.
Had a cyst removed from my back by Dr. Kalpana last month. The first few days were rough, I won't lie, but her team had a clear plan for the pain meds that actually worked. She called herself to check how I was managing the first weekend. The follow-up was quick, she made sure the scar was healing flat. It's a relief to have it done and over with.
As a consultant with zero time, my acne flare-up was a professional problem. Dr. Kalpana got it. No fluff, straight to a treatment that showed results in two weeks. Prescription was clear, follow-up was a 10-min video call. Fixed.
Look, I had this weird rash for months. Went to Dr. Kalpana at Nanavati. She took one look, said what it was, gave me a cream. Rash was gone in a week. Simple. Good doctor.
I've been scared of doctors since I was a kid, so walking into Nanavati for my psoriasis was a big deal. I was fidgeting in the chair. Dr. Kalpana didn't rush. She asked about my job, my stress, not just my skin. She drew little diagrams on a pad to explain why the old steroid cream wasn't cutting it anymore and laid out two options, one simple, one more involved. I chose the simple one first. It's been three months, and for the first time in years, I'm not constantly checking my sleeves. She remembered my name at the last visit, which seems small, but it meant something.
I've been under Dr. Nagraj's care for over two years now for my follow-ups. You get to know a doctor's real character when you see them month after month. He never rushes, even when he's clearly busy. He remembers the small things—asks about my garden, remembers my daughter's exams. The treatment plan we started with at Nanavati was solid, but it's this consistency that's made living with this manageable. I trust him because he's shown up, every single time.