Patient Experience
I'd been to a couple of doctors for this nagging stomach pain, and everyone just said it was stress. Dr. Impana actually sat and listened, really listened, to everything I described, even the weird stuff I thought was unrelated. She ordered a specific scan the others hadn't, and it turned out to be a tricky little thing with my gallbladder that wasn't showing up on the usual tests. She explained it in a way that finally made sense. I'm just relieved someone figured it out.
Had to get a small cyst removed from my back. Honestly, I was more worried about the paperwork and the queue than the actual thing. But at Apollo BGS, it was surprisingly straightforward. Dr. Impana's team had everything ready, the procedure itself took maybe twenty minutes, and she checked in right after. The whole thing felt very normal and hassle-free, which is exactly what you want for something routine.
The hospital itself is nice, sure, but what stood out was the nurse at the front desk. My dad was with me and got a bit confused about where to go. She didn't just point; she walked us over to the right clinic area herself and made sure we were settled. It's those small things when you're feeling a bit lost. Dr. Impana was great, but that kind of help from the staff makes a real difference.
I'm usually pretty nervous around doctors. Dr. Impana has this calm way about her—she didn't rush me at all. When she was explaining my treatment plan, she noticed I looked confused and just stopped, put her pen down, and said, 'Let's go over that part again.' It wasn't just polite; it felt like she actually cared if I understood. That meant a lot.