Patient Experience
I'd been to a few doctors about this nagging stomach pain and fatigue. Everyone said it was stress. Dr. Ravi Puranik actually listened to the whole timeline, asked a bunch of questions others hadn't, and ordered some specific tests. Turns out it was a tricky gallbladder issue that wasn't showing up on the usual scans. He explained it in a way that finally made sense. At Apollo BGS, the whole process for sorting it out was straightforward.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing—hospitals make me anxious. But Dr. Puranik and his team at Apollo made it so simple. The procedure itself was quick, he told me what he was doing as he went, and the recovery was exactly as he said it would be. No drama, just good care.
The parking at Apollo BGS was a nightmare that day, completely full. I was flustered by the time I got to Dr. Puranik's clinic. But the lady at the reception desk was so calm and got me checked in quickly. The nurse who took my vitals was really kind and chatted with me to settle my nerves. It's a busy place, but the staff make it feel less impersonal.
What I remember most is how Dr. Puranik talked to my elderly father. He didn't just talk at him. He sat down, made eye contact, and explained the treatment plan slowly, checking if he understood. He even drew a little diagram on his notepad. My dad usually hates doctors, but he left saying, 'He's a good man.' That meant everything to us.