Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach issue, and everyone just said it was stress. Dr. Veenu actually listened to all the weird little details I mentioned. She ordered some specific tests others hadn't, and it turned out to be a tricky thyroid problem that was messing with everything else. She explained it in a way that finally made sense. I'm on treatment now and starting to feel like myself again.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing, even though they said it was routine. Dr. Veenu walked me through each step on the day, didn't rush me, and the procedure itself was over before I knew it. The follow-up was quick, and the scar is healing really cleanly. It was just a straightforward, no-drama experience, which is exactly what you want.
The parking at Apollo BGS was a bit of a hunt that morning, I won't lie. But once I got inside, the front desk people were really patient helping me find my way. The nurse who took my vitals was cheerful and got my mind off why I was there. The whole place felt calm and clean, which helped a lot. Dr. Veenu's clinic area was well-organized too, so there wasn't that chaotic feeling you sometimes get.
What stuck with me most about Dr. Veenu was how she talked to my elderly mother. Mom gets confused easily and was scared. The doctor didn't just talk to me; she sat down, made eye contact with Mom, spoke slowly and clearly, and even drew a little diagram. She treated her with such genuine kindness and respect, not just as a patient. That meant the world to us.