Patient Experience
My mother was admitted with a severe stomach pain that had us all worried. Dr. Valli was the one who saw her. He explained everything to us in simple Telugu, which meant a lot. He didn't just talk to the reports; he talked to us, her family. He told us clearly what the plan was, what to expect. The waiting was hard, but knowing he was in charge made it easier. She's home now and doing much better. We felt heard.
My husband had a sudden health scare. Honestly, the parking at Apollo was a nightmare that day, which just added to the stress. But from the moment Dr. Valli walked in, things calmed down. He was direct, no sugar-coating, which I actually appreciated. He laid out the facts, the options, and his recommendation. It was a tough few days, but his clear communication helped us make decisions without second-guessing. We're both very relieved.
I brought my young son in; he'd been unwell for over a week. I was so anxious. Dr. Valli has a very soft way of speaking. He listened carefully to everything I said, even the small details I thought were silly. He examined my boy gently and explained the treatment in a way that put both of us at ease. He remembered our names the next day when he checked in. It felt like personal care, not just another case.
After my father's surgery, we had a lot of questions about recovery. Dr. Valli took the time—really took the time—to sit with me and my sister. He drew little diagrams on a notepad, went over the discharge instructions twice, and gave us his direct number for follow-ups. He wasn't in a rush. Seeing my dad walk again, that's because of the care he got. We're just so grateful we found him.