Patient Experience
I'd been to a couple of doctors with this nagging abdominal pain, and everyone said it was just gastritis. Dr. Mohammad Sharfraz Ahamed was different. He actually sat and listened to my whole history, asked questions others hadn't. He ordered a specific scan the others missed. Turned out to be a tricky gallbladder issue that wasn't obvious. He explained it all with a diagram on his notepad—no fancy jargon. I felt heard for the first time, and we finally had a real plan.
Needed a minor cyst removal. Honestly, I was more nervous about the hospital process than the surgery itself. Dr. Ahamed made it simple. He told me exactly what to expect, step by step, and the procedure itself was over in what felt like minutes. The recovery was exactly as he said it would be. No drama, no surprises, just a smooth experience from check-in to the follow-up call from his nurse a few days later.
The Apollo facility in Nellore is nice, but what stood out was the team. From the front desk person who helped me find my way to the ward, to the nurse who saw I was anxious and brought me a glass of water. They all worked together. Even when the pharmacy line was long, a staff member noticed and helped speed things up. It felt like a place where people actually care, not just go through the motions.
My teenage son had to see him, and he's usually shy and clams up with doctors. Dr. Ahamed has this calm way about him. He didn't just talk to me; he spoke directly to my son, asked about his cricket, and got him to smile. He explained the medicine in a way a 15-year-old could get. My son left saying, 'He's alright.' That's high praise. It's the personal touch that makes the difference.