Patient Experience
My mother was admitted with a sudden, severe stomach pain. We were all scared. Dr. Ganjoo came to see her late in the evening, even though his shift was over. He explained everything to us in simple Hindi, drew diagrams on a notepad to show what might be happening. He never rushed us. The waiting area was crowded and we had to stand, but he made us feel like we were his only concern. Because of his clear plan, she recovered in just a few days. We are so grateful.
My husband needed surgery. I was a nervous wreck. Dr. Ganjoo sat with me for twenty minutes before the procedure. He didn't just list risks; he told me what a normal recovery looks like, day by day. He gave me his direct number for the ward nurse in case I had questions overnight. The parking at Apollo was a nightmare that day, but once we were with him, the anxiety just melted. His calm manner is his real skill.
Our 8-year-old son had a high fever that wouldn't break. At the hospital, Dr. Ganjoo was the first doctor who got down to eye level with him to talk. He asked him about his favorite cartoon while checking his pulse. To us, he was very direct: "Here's the infection, here's the plan. We'll know more by morning." No sugar-coating, but also no unnecessary alarm. He called us himself with the lab results at 10 PM. We felt informed and, honestly, relieved the entire time.
After my father's check-up, Dr. Ganjoo was the one who noticed a slight irregularity everyone else missed. He said, "Let's just be sure," and ordered one more scan. Found a small issue early. The clinic was running behind schedule, so we waited a bit, but he apologized for the delay. He treated my dad with such respect, asking about his old job. It wasn't just fixing a problem; it was caring for the person. That scan probably saved us from a bigger crisis later.