Patient Experience
I'd been to three other doctors for this weird fatigue and joint pain. They all said it was stress. Dr. Pal actually sat and listened, asked about a rash I'd had months ago that I'd forgotten to mention. He ordered one specific blood test the others hadn't. Turns out it was something called Still's disease. He explained it in a way that finally made sense, and we started a treatment plan that day. He didn't just shrug me off.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Pal walked me through the whole thing in the clinic room itself. The actual procedure took maybe ten minutes. He kept chatting about cricket to distract me, and before I knew it, it was done. No fuss, no drama. The stitches were neat, and healing was straightforward.
The Apollo waiting area was packed, I won't lie. But the nurses at Dr. Pal's desk were really on the ball. One of them saw I was looking confused and came over to explain the paperwork. The whole place felt calm and clean, even with the crowd. It made a long wait feel less stressful.
My kid was terrified of doctors. Dr. Pal didn't rush. He got down to her level, showed her how his stethoscope worked, let her listen to her own heartbeat. He called her 'Doctor' and asked for her help. By the end, she was smiling. He has a real way with people, not just patients on a chart.